FAQs

What types of products do you offer?

We offer a curated selection of innovative and comfortable products designed to enhance everyday life. Our range includes items such as the Bluetooth Sleep Headband, which provides seamless audio experiences, and the D5 Starry Moon Lamp, which creates a magical ambiance in any space.

How can I ensure the best experience with my Bluetooth Sleep Headband?

To maximize your experience with the Bluetooth Sleep Headband, it is recommended to fully charge the device before first use, ensure compatibility with your audio device, and follow the user manual for optimal sound quality and comfort during sleep.

What is the return policy for your products?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How long does shipping take?

Shipping times vary based on location. For orders within the US, delivery typically takes 7-14 business days, while international orders may take 14-31 days. Please note that delays can occur due to unforeseen circumstances.

What should I do if my item arrives damaged?

If you receive a damaged item, please take a picture of the damage and contact us at nextgentoolshq@gmail.com within 48 hours of receiving your order. We will assist you in replacing the damaged goods promptly.

Are there any customs fees for international orders?

Yes, customs fees, duties, and taxes are the responsibility of the customer. NextGenTechTools is not liable for any additional charges that may apply during or after shipping.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your shipment progress on our website.

What if I have further questions or concerns?

If you have any additional questions or concerns, please feel free to contact us at nextgentoolshq@gmail.com or call us at (+43) 06642160245. We are here to assist you.